Risotto: The Silent Revolution in IT Support

Sometimes the biggest disruptions start with the smallest changes. A subtle shift in how things are done. A smarter way to solve an old problem. That’s exactly what drew us to Risotto.

The IT support industry has been dominated by the same players for decades. ServiceNow, Zoho, and Spiceworks have built empires on complex platforms that require training, maintenance, and constant hand-holding. They’re the kings of the castle, comfortable in their position, perhaps too comfortable.

Enter Risotto. While the incumbents weren’t looking, this team quietly built something revolutionary: an AI-powered IT help desk that lives entirely in Slack. No new apps. No portals. No training. It’s the kind of elegant solution that makes you wonder why nobody thought of it before.

The genius is in its simplicity. Risotto slips into organizations through the side door – Slack – where employees already spend their days. It’s a Trojan horse strategy that bypasses the traditional enterprise sales cycle entirely. By the time the incumbent players realize what’s happening, Risotto will already be the de facto IT support solution for thousands of companies.

But this isn’t just about clever distribution. Risotto’s AI engine is a beast, automatically resolving up to 60% of support tickets without human intervention. Every interaction makes it smarter, creating a growing intelligence gap that legacy players can’t bridge with their bolt-on AI features. It’s like watching a Tesla race a Model T – there’s just no comparison.

The team behind Risotto – Aron Solberg, Alex Confer, and Chris Paul – bring experience at companies like Dropbox, Gusto, HelloSign, and Square, where they’ve seen firsthand how broken traditional IT support is. They’re not outsiders trying to solve a problem they don’t understand – they’ve lived it, breathed it, and now they’re fixing it.

What excites us most is how Risotto is positioning itself for the long game. Starting with IT support is just the beginning. As they build trust and prove their value, they’ll naturally expand into broader enterprise service management. It’s the classic disruptor’s playbook, executed with precision.

That’s why we’re betting on Risotto. The future of IT support isn’t another clunky platform or a complicated workflow. It’s a simple, intelligent conversation in Slack. And Risotto is leading the way. Sometimes the biggest disruptions don’t announce themselves with fanfare – they slip in quietly through the side door and take over from within.